KLIK-SIX.COM by Shangri-La Hotel, Qingdao

What is KLIK-SIX.COM?

Klik-Six.com is designed to recognize and reward qualified loyal bookers who make event or guestroom reservations to Shangri-La Qingdao, using the Klik-Six.com membership. The Klik-six.com membership comes with a unique member’s booker account ID to be used when making reservations.

For guestroom reservations, earn reward points when the guestroom reservation made to the Hotel at Corporate, Public or Group Rates with a member’s booker account ID have materialized. Reward points for event reservations will be awarded to paid materialized event reservations made at qualifying rates and dates.

Accumulated reward points can be used to redeem attractive rewards online in Klik-Six.com.

Who can be a member?

Eligibility for membership is as follows:

1.	Book Rooms Any individual or company that requires hotel accommodation at Shangri-La Qingdao and makes guestroom reservations, including authorised individuals of companies with contracted rates with Shangri-La Qingdao, are eligible to be a member of the Klik-Six.com membership programme.

2.	Book in-house events at the Shangri-La Qingdao as follows: a. Single event or ad hoc event with minimum 100 covers per event. b. Individual or company that has the potential for two or more event bookings annually.

Membership to Klik-Six.com is at the discretion of the Hotel and shall be qualified on an annual basis.

Are there different types of membership?

There are two types of membership:

Individual Membership: One or several individuals from a company that makes event and guestroom reservations who redeem rewards from accumulated points in the member’s booker account.

Corporate Membership: One or several individuals from a company that make event and guestroom reservations, with points credited to the company and only one authorised individual is allowed to redeem rewards on behalf of the company.

Membership to Klik-Six.com is at the discretion of the Hotel and shall be qualified on an annual basis.

What benefits do I get?

Members can redeem a myriad attractive rewards online at Klik-Six.com with the accumulated reward points. Members can also enjoy additional benefits and promotions found in Klik-Six.com.

How do I enroll in the membership programme?

Simply login onto www.klik-six.com and click onto APPLY TO JOIN.

Will membership be at any cost to me?

Klik-Six.com membership is absolutely FREE.

Membership is non-transferable and may not be exchanged for cash.

Does my membership expire?

Renewal of membership is at the discretion of Shangri-La Qingdao and is qualified on an annual basis.

How do I make bookings online?

Guestroom Reservations
Just visit the reservations page on www.shangri-la.com or click onto "Book A Room" in www.klik-six.com to be linked to the reservations page. After selecting the preferred reservation dates and keying in the mandatory details, indicate in the SPECIAL REQUESTS box, your Klik-Six.com member’s booker ID before submitting the reservation.

Event Booking
Visit www.klik-six.com and select "Event Enquiry". Key in all mandatory details on corresponding fields and indicate in the KLIK-SIX BOOKER ID box, your Klik-Six.com member’s booker ID before submission.

Note: Discrepancies in the member’s booker account ID entered are qualified at the discretion of Shangri-La Qingdao.

How do I earn reward points?

Guestroom Booking
Points are credited in the member’s booker account when paid room reservations made using Corporate, Public or Group Rates, have materialised.

Event Bookings
Points are credited in the member’s bookers account within 30 days upon receipt of full payment for materialised QUALIFIED event bookings.

The Klik-Six.com member’s booker ID must be indicated before submission of the reservations, without which your reservations will not be valid for reward points accumulation.

Points are given as follows:

Guestroom Reservation
Room Spend
Every RMB100 = 2 Points
(Excluding service charge, F&B and other revenue)

-	Points for guestroom accommodation are awarded base on the paid guestroom type excluding any complimentary upgrades or upgrade benefits. In the event of a guestroom upgrade, points awarded are based on initial room category booked.

Event Reservation
Catering Spend
First RMB100 = 1 Point (Excluding events held in F&B outlets and service charge)
(Maximum for one event is 1000 Points)

On-line Booking
On-line Rooms Booking Double Points
Every RMB100 = 4 Points

On-line Events Booking Double Points
Every RMB100 = 2 Points(Excluding events held in F&B outlets and service charge)
(Maximum for one event is 1000 Points)

The Double Points Privilege can’t be used twice at the same time.

General

-	In the event of a rebate, calculations will be based on final figures after deduction rebates.
-	Accumulation of points starts from the date the member’s booker account ID is approved.
-	Event and guestroom reservations will not be eligible for points if the member’s booker account is not provided when booking is made.
-	The Hotel reserves the right to increase or decrease the qualifying point rates without prior notice.
-	Event reservations will not be eligible for points if it has not been pre-qualified and the clause for awarding of points is not included in the final Contract

How do I check the summary of my reward points?

Simply login onto www.klik-six.com with the member’s booker account ID and password to access the accumulated reward points in the point summary section.

Notes:
Guestroom Reservation
Rewards points are credited upon guest check-out and accommodation paid in full. Update of points on every week.

Event Reservation
Reward points are credited within 30 days upon confirmation of payment for materialized guestroom and event reservation.

Are my reward points transferable and do they expire?

Reward points have an expiry date, are not transferable and cannot be exchanged for cash.

-	For memberships approved between 1 January and 30 June of any given year, reward points will expire after 31 March of the following year.
-	For memberships approved between 1 July and 31 December of any given year, reward points will expire after 30 September of the following year.

Note: Unredeemed points will automatically expire without further notice to the members as indicated on the above dates and without any liability whatsoever on the part of the Company in respect thereof.

How do I redeem rewards with my reward points?

Reward item/s in the rewards gallery can be redeemed when sufficient reward points have been accumulated as indicated in the member’s point summary.

Individual redemption: Please login onto www.klik-six.com with the member’s booker account ID and password to check the status of the point summary and process all redemptions online. Upon submission of redemption, please allow 30 working days to process and receive advise on the collection date of the reward item/s from the Hotel’s Loyalty Centre.

Corporate redemption: Please contact the Account Manager to consolidate and process the group point summary and identify reward item/s for redemption.

*	Points redeemed will be deducted automatically from a member’s booker account once the points have been redeemed.
*	Redeemed rewards are non-refundable and non-exchangeable.
*	A copy of the member’s Identification Card (for Chinese Nationals) or Passport (for Non-Chinese Nationals) must be submitted to the Loyalty Centre for processing of the redemption.

What should I do if the reward I want is not available?

Shangri-La Qingdao will suggest a replacement item of similar value in the rewards gallery. Members may choose to continue with the redemption of the new item or the redemption may be cancelled and reward points will not be deducted.

If there is a change in my address or other personal details, who should I contact?

Please login onto www.klik-six.com with the member’s booker account ID and password to update the member’s profile.